Items make take up to two months to arrive but often arrive sooner.
Items have a one year warranty unless specified on the product page.
Items are eligible for return within 30-days of receipt. 30‑day returns guarantee for eligible medical equipment purchases, designed to give customers peace of mind www.ysenmedical.com.
Returns based solely on preference or a change of mind are accepted with a 30% restocking fee to cover handling and restocking.
Returnable items (must be returned within 30 days of delivery) include:
- Faulty, damaged, broken, or soiled items upon arrival.
- Items received in the wrong size or color.
- Unused items that do not meet your expectations .
Non‑returnable items include:
- Items outside the 30‑day window.
- Worn, used, or misused items www.ysenmedical.com.
Return process & time‑frame:
Notify us with your order number, product name, and reason for return within one day of receiving product.
Return instructions will be provided.
Shipping costs:
All return shipping fees are at the customer’s expense and non‑refundable.
