Shipping policy

Effective Date: 2026-03-22

1. Introduction

At Dogominium Luxury Doghouses and Designer Kennels owned by Giles Gems Publishing, LLC we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on Dogominium.com.

• Service name Standard Shipping
• Price Free except on large outdoor doghouse structures such as bully barn structures built with runs and unless otherwise specified on individual product page
• For large outdoor doghouses, shipping is calculated at approximately $3.00 per mile, however, we will get quotes and offer the lowest cost shipping. - Mileage is measured from our warehouse to your delivery address. The freight cost is billed separately after checkout. Your order will not be processed until you approve the freight quote.
  
  • What to Expect After Checkout
    - You place your order
    - We calculate the exact mileage and shipping cost
    - You receive a detailed freight invoice for approval
    - Once paid, your order enters production or fulfillment
    This ensures accurate, location‑based pricing and safe transport for oversized products.
    
  • Delivery Timeframes
    Delivery times vary based on:
    - Your distance from the warehouse
    - Carrier availability
    - Seasonal demand
    You will receive an estimated delivery window once your freight quote is confirmed
    
  • White‑Glove Delivery (When Available)
    Some freight shipments may offer enhanced services such as:
    - In‑yard placement
    - Assembly
    - Packaging removal
    If available, these options will be included in your freight quote.
    
• Delivery time unless specified on individual product page 3 to 14 business days total unless otherwise specified.
  • Some products are custom made and delivery is extended. Delivery for custom made products will be noted on product pages.  
• Product Page Shipping Time: Delivery may take up to 8 weeks  or more for made to order products, depending on availability
• Destination Lower Contiguous 48 States in the United States
• Coverage All products unless a product page says otherwise

2. Shipping Destinations

United States

• We currently ship to addresses within the lower 48 United States
• We do not ship to P.O. boxes that cannot accept carrier delivery

Future expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

• Standard Shipping Free on all eligible orders shipped within the United States unless specified on the individual product page.

All shipping costs are shown at checkout. There are no hidden fees from us. Local taxes at checkout still apply when required by law.

4. Order Handling and Delivery Time

Total delivery time is 3 to 14 business days from the time you place your order. This total includes our handling time and the carrier's transit time. Business days are Monday through Friday excluding holidays.

If an item needs extra time, the product page will show a note. That note will override the general timing above.

5. Shipping Methods and Carriers

Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

Shipment tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance

Shipments are insured against loss or damage. Contact us if there is an issue.

6. Order Tracking

After your order ships you will receive an email with the tracking number and a link to follow the delivery.

7. Delivery Issues

Delayed or lost packages

If your delivery exceeds the 3 to 14 business day window, email us at support@dogominium.com or call 1-208-643-7930.

Marked delivered but not received

• Confirm your shipping address
• Check with neighbors or building management
• Contact us so we can assist with a trace

Damaged packages

• Photograph the packaging and the item
• Contact us within 7 days at support@dogominium.com

We will arrange a replacement or refund as appropriate.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

9. Returns and Refunds

We accept returns within 14 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return Policy for details.

• Return shipping Customer pays return shipping unless the item is defective or not as described
• Refund timing Refunds are processed within 14 days after we receive the return to the original payment method

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

11. Contact

• Email support@dogominium.com
• Phone 1-208-643-7930
• Address Dogominium, c/o Giles Gems Publishing, LLC,  784 S Clearwater Loop STE R Post Falls ID 83854, United States
• Service hours Monday to Friday, 9 AM to 5 PM EST

12. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with Giles Gems Publishing.