Refund policy

Effective Date: 2026-02-09

1. Overview

At Dogominium (owned by Giles Gems Publishing, LLC), ("Company", "we", "our", "us") we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through Dogominium Luxury Doghouses and Designer Kennels.

Our return and refund policy aligns with — and in many cases exceeds — the policies of each supplier we partner with. Because every supplier maintains its own guidelines, the specific return and refund terms for each product are clearly listed on that product’s page. Please refer to the individual product pages for the exact policy that applies to your purchase.

Items That Are Not Custom Orders

The general policy applies to orders that are not custom orders. Many of the products we sell are custom orders. Custom orders are not eligible for return or refund. If you have questions on your custom orders, please reach out to us at 1-208-643-7930 or support@dogominium.com prior to placing your order.

At Dogominium, we only work with manufacturers who meet our high-quality standards. However, some of our vendors have return policies that are more restrictive than our general store policy. In these cases, the specific requirements will be provided directly on the product page. Please be sure to check the 'Returns' section on each page for details.

For orders that are not custom orders the following policy applies.

Region: United States lower 48 states
Return window: 14 days total, but damage must be reported within 48 hours of delivery
- Orders placed after November 1, of any given year are eligible for return until January 5 of the following year.
Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions. Note - certain products are NOT eligible for return and specified on the product page such as custom orders.
Return shipping: Customer is responsible for return shipping costs unless the item is defective or damaged on arrival.
Restocking fee: 30% of the product price for approved returns

Custom Order Return Policy

Custom orders can be cancelled for 24 hours after the order is placed. After 24 hours, the item is in process of being made per your specifications. After 24 hours, custom orders can not be cancelled and / or returned. Caveats discussed below concerning returning an item only apply to non custom orders or custom orders when cancellation / return is requested within 48 hours after the order is place.

2. Contact Information

To start a return or report damage, contact our customer service team:

Email: support@dogominium.com
Phone: 1-208-643-7930

Hours: Monday to Friday, 9 AM to 5 PM MST

3. Eligibility for Returns for non-custom orders

Returns are accepted under the following conditions:

The item arrived damaged, defective, or incorrect
The customer wishes to return a new item within the policy window
The damage or issue was reported within 48 hours of delivery
The product is returned within 14 days of delivery
The item is unused and includes all original packaging and accessories

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include:

Your order number
Photos clearly showing the damage or issue
A brief description of the problem

We will review the information and, if approved, provide instructions and a prepaid return label or other information regarding return or replacement of the defective or incorrect item.

5. Return Shipping and Fees

Customer is responsible for return shipping costs unless defective. Please ship the item within 7 days after receipt for a refund.

Restocking Fee: All returned items are subject to a 30% restocking fee based on the product price. This amount will be deducted from your refund total. Exchanges for the same item will not incur a restocking fee.

6. Refunds and Replacements

After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
Refunds are issued to the original payment method within 7 business days after approval
If you prefer, we can send a replacement item instead of a refund

7. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

8. Non-Returnable Items

We cannot accept returns for:

Items reported after 48 hours of delivery
Items damaged due to misuse or neglect
Personalized, custom-made, or perishable goods
Gift cards and downloadable digital items

9. Cancellations

Non-Custom Orders: Orders for in-stock, non-custom items may be cancelled any time before shipment for a full refund. Once shipped, cancellation is not possible — please follow the return process above.

Custom Orders (Made-to-Order Items): Custom orders may be cancelled within 24 hours of purchase. After 24 hours, production begins immediately to your specifications and the order cannot be cancelled or refunded.

To request a cancellation, contact us at support@dogominium.com or 1-208-643-7930 as soon as possible.

10. Warranty

All products sold by Dogominium include a standard limited warranty that covers:

Defects in materials
Defects in workmanship
Structural failures not caused by misuse or environmental damage

This general warranty applies only to the original purchaser and only to products purchased directly from Dogominium.com.

Coverage begins on the date of delivery.

Many of our products — including architectural doghouses, insulated kennel systems, grooming equipment, and wellness devices — are backed by manufacturer‑specific warranties.

Manufacturer warranties always override and supersede this general warranty.
If a manufacturer offers:

A longer warranty period
More detailed coverage
Specific exclusions
A dedicated claim process

…then their warranty terms take precedence.

We will always direct you to the correct manufacturer warranty so you receive the highest level of coverage available.

What Is Not Covered

The general Dogominium warranty does not cover:

Normal wear and tear
Cosmetic changes (fading, staining, minor scratches)
Damage caused by improper installation, misuse, neglect, or accidents
Damage from weather events, natural disasters, or environmental exposure beyond normal conditions
Modifications or alterations made after delivery
Damage caused by pets chewing, scratching, or destructive behavior
Commercial use unless the product is specifically rated for it

Manufacturer warranties may include additional exclusions.

How to Submit a Warranty Claim

To initiate a warranty claim, please contact Dogominium Customer Support with:

Your order number
Photos or videos of the issue
A description of the problem
The date the issue was first noticed

We will review your claim and determine whether it falls under:

Dogominium’s general warranty, or
A manufacturer‑specific warranty (in which case we will connect you directly with the manufacturer’s warranty team)

Our goal is to ensure a smooth, transparent, and timely resolution.

Resolution Options

Depending on the product and the warranty terms, approved claims may result in:

Replacement parts
Product repair
Full product replacement
Store credit (when applicable)
Manufacturer‑direct remedies

Resolution timelines vary by manufacturer and product type.

Your Responsibility

To maintain warranty eligibility, customers must:

Follow all installation, care, and maintenance instructions
Use the product only as intended
Report issues promptly
Avoid unauthorized modifications or repairs

11. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

12. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from Dogominium, you agree to this Return and Refund Policy.

Dogominium
support@dogominium.com
1-208-643-7930