Return Policy
Bowsers will provide refund or replacement for any manufacturer defects or incorrectly shipped items.
Our website includes detailed sizing, dimensions, and fabric descriptions to help you make your purchase decision.
Please refer to the “Sizing Guide” within the product page for each design, and the “Our Fabrics” section for further fabric specifications.
If you have a concern with any of our products, please contact us within 14 days of purchase . Please include an explanation and specify product, along with images of the potential defect or issue. Return instructions will be provided with your RA#.
Please allow 4 – 6 weeks to process your return and issue refund.
Warranty
All of our products are carefully inspected before shipping to ensure the highest standard of quality.
If you have a concern with any of our products, please contact us within 14 days of purchase. Please include an explanation and specify product, along with images of the potential defect or issue.
In the event that a defect has been confirmed after review by our Quality Assurance team, a refund, replacement item or suitable substitute will be provided.
Please allow 14 business days to process any approved refunds.
Please note: although Bowsers pet beds are made with the highest quality and strength upholstery fabrics, we cannot warranty beds that have been damaged due to chewing.
Shipping
Ships via UPS Ground to the Contiguous United States to your home. For items received that are defective or are damaged, Bowsers will be replaced at no additional cost. Returns based solely on preference or a change of mind are accepted with a 30% restocking fee to cover handling and restocking.
For crates, please allow 10 – 14 days from order date to receive your order. This lead time may change during peak periods from October to December.
Beds and fabric items are made to order. Expect up to 21 days from time of order.
Once your order ships, you will receive an email including your invoice, and UPS tracking information.
Please allow 24 – 48 hours for your tracking to show activity.