Orders usually ship within 1–2 business days. Delivery takes 3–7 days, depending on the location and shipping method.
Manual PlexiDor pet doors come with a 10-year warranty. Electronic PlexiDor pet doors come with a 5-year warranty.
Every part is covered.
If a replacement part doesn’t solve the problem, a new Basic PlexiDor will be sent at no charge to replace the faulty door. The warranty is not prorated. Every part is covered for the full warranty period.
The warranty does not cover damage caused by chewing on Small, Medium, and Large PlexiDor pet doors. The Extra Large PlexiDor features chew-proof trim and is covered.
If your dog is a chewer but is not large enough to need an Extra Large dog door, give us a call at 1-208-643-7931. The BiteGuard KennelPlex kennel door is an option designed for dogs that chew.
In addition to the residential warranty, all PlexiDor products have a 90-day money-back guarantee.
Your satisfaction is important to us. Returns are accepted within 90 days of purchase. Once your return is approved, we will refund the purchase price, less a 30% restocking fee to cover handling and restocking costs.