Return Policy
Bowsers will provide a refund or replacement for manufacturer defects or incorrectly shipped items.
Our website includes detailed sizing, dimensions, and fabric descriptions to help you make your purchasing decision.
Please refer to the Sizing Guide on the product page for each design and the Our Fabrics section for additional fabric specifications.
If you have a concern with any of our products, please contact us within 14 days of purchase. Please include an explanation, specify the product, and provide images of the potential defect or issue. Return instructions will be provided along with your RA number.
Please allow 4–6 weeks for your return to be processed and your refund to be issued.
Warranty
All of our products are carefully inspected before shipping to ensure the highest standard of quality.
If you have a concern with any of our products, please contact us within 14 days of purchase. Please include an explanation, specify the product, and provide images of the potential defect or issue.
If a defect is confirmed after review by our Quality Assurance team, a refund, replacement item, or suitable substitute will be provided.
Please allow 14 business days for any approved refund to be processed.
Please note: Although Bowsers pet beds are made with high-quality, durable upholstery fabrics, the warranty does not cover damage caused by chewing.
Shipping
Orders are shipped via UPS Ground to your home within the contiguous United States. If an item is received damaged or defective, it will be replaced at no additional cost.
Returns based solely on personal preference or a change of mind are accepted with a 30% restocking fee to cover handling and restocking costs.
For crates, please allow 10–14 days from the order date to receive your order. This lead time may be extended during peak periods from October through December.
Beds and fabric items are made to order. Please allow up to 21 days from the date of your order.
Once your order ships, you will receive an email containing your invoice and UPS tracking information.
Please allow 24–48 hours for your tracking information to show activity.