Collar Key for PDE Door or PDE Wall

Orders usually ship within 1–2 business days. Delivery takes 3–7 days depending on location and shipping method.

The manual PlexiDor pet doors come with a 10-year warranty. The electronic PlexiDor pet doors feature a 5-year warranty.

Every part is covered.

If the new part doesn’t solve the problem, a new Basic PlexiDor is sent at no charge to replace the faulty door. The warranty is not prorated – we cover every part for the full ten years.

Except, chewing on the Small, Medium, and Large PlexiDors. The Extra Large PlexiDor has a chew proof trim and is covered.

If your dog is a chewer but not large enough to need an Extra Large dog door, give us a call at 800-749-9609. There is a BiteGuard KennelPlex kennel door that covers chewing.

In addition to the residential warranty, all PlexiDor products have a 90-day money back guarantee.

We want you to be completely satisfied with your purchase. If you buy a door, take it home, unpack it, and it isn’t what you wanted, return it within 90 days and we will refund your purchase price.

Items make take up to two months to arrive but often arrive sooner. 

Items have a one year warranty unless specified on the product page. 

30‑day returns guarantee for eligible medical equipment purchases, designed to give customers peace of mind www.ysenmedical.com.

Returnable items (must be returned within 30 days of delivery) include:

• Faulty, damaged, broken, or soiled items upon arrival.
• Items received in the wrong size or color.
• Unused items that do not meet your expectations www.ysenmedical.com.

Non‑returnable items include:

• Items outside the 30‑day window.
• Worn, used, or misused items www.ysenmedical.com.

Return process & time‑frame:

Notify us with your order number, product name, and reason for return within one day of receiving product.

Return instructions will be provided.

Shipping costs:

All return shipping fees are at the customer’s expense and non‑refundable.