Orders usually ship within 1–2 business days. Delivery takes 3–7 days depending on location and shipping method.
The manual PlexiDor pet doors come with a 10-year warranty. The electronic PlexiDor pet doors feature a 5-year warranty.
Every part is covered.
If the new part doesn’t solve the problem, a new Basic PlexiDor is sent at no charge to replace the faulty door. The warranty is not prorated – we cover every part for the full ten years.
Except, chewing on the Small, Medium, and Large PlexiDors. The Extra Large PlexiDor has a chew proof trim and is covered.
If your dog is a chewer but not large enough to need an Extra Large dog door, give us a call at 800-749-9609. There is a BiteGuard KennelPlex kennel door that covers chewing.
In addition to the residential warranty, all PlexiDor products have a 90-day money back guarantee.
We want you to be completely satisfied with your purchase. Return are provide within 90 days and we will refund your purchase price minuswith a 30% restocking fee to cover handling and restocking.
