Items make take up to two months to arrive but often arrive sooner.
Items have a one year warranty unless specified on the product page.
30‑day returns guarantee for eligible medical equipment purchases, designed to give customers peace of mind www.ysenmedical.com.
Returnable items (must be returned within 30 days of delivery) include:
- Faulty, damaged, broken, or soiled items upon arrival.
- Items received in the wrong size or color.
- Unused items that do not meet your expectations www.ysenmedical.com.
Non‑returnable items include:
- Items outside the 30‑day window.
- Worn, used, or misused items www.ysenmedical.com.
Return process & time‑frame:
Notify us with your order number, product name, and reason for return within one day of receiving product.
Return instructions will be provided.
Shipping costs:
All return shipping fees are at the customer’s expense and non‑refundable.
